Policies

You Deserve Pleasant Surroundings Policy:  Occupancy may not exceed the registered guests.  Dishes etc. must be washed and replaced in their cabinets. We inspect each accommodation on departure to ensure that it is left shipshape, tidy, “broom clean,” in good repair and in a reasonable state for our next guests.  After all, this is your “home away from home”! To help you in check-out, we supply a list to follow. For the rare person that doesn’t respect our accommodations, there is a $100 cleaning surcharge.

Pets:  We now take pets in two cottages − Pilot House and Bell Buoy − and in Top Deck apartment.  We and our Lab Tully welcome our furry, well-behaved friends!  We provide a secured dog-recreation area on the property, and have some simple rules: Keep dogs on a leash in the public areas; no pets on the furniture; no hole digging! Clean up after your pet; minimize barking; flea and tick collar/treatment necessary; keep pet crated if left alone; and leave “your home away from home” fur-free and thoroughly clean. All pet-friendly accommodations have gated decks to prevent any “jailbreaks”! There is an additional cleaning fee depending on the length of stay. We are happy to provide information on pet-friendly locations to bring your dog.

Smoking:  Smoking is allowed only outdoors.  All living quarters are non-smoking.

Linens: While we provide pillows, blankets and comforters free of charge, we are happy to provide bed and bath linens for a small surcharge of $30. For week-long guests, this includes a towel change mid-week. Included in the linen service are pillow cases, sheets, towels and facecloths. We automatically provide larger items such as coverlets, blankets and pillows.

Foreign checks surcharge: We apologize that we must pass along the surcharge our bank charges to process checks from banks outside U.S. borders. The fee is $25 per check.

Reservations:  A reservation will be held by credit card for 7 days to allow time for the receipt of the deposit in the form of check or traveler’s checks in U.S. dollars.

Deposits:  A 50% deposit in the form of check or traveler’s check in U.S. dollars must be received by Anchorage on the Cove within one week of making the reservation.  The balance is due upon arrival in the form of check or traveler’s check in U.S. dollars.

Cancellations and refunds:  Please note that your deposit, minus a $25 Rebooking Fee for each accommodation per week, is refundable only if notice of cancellation is received at least 30 days prior to arrival date.  (“Notice” is defined as conversation with the owner; voice mail is not sufficient.)   A check will be mailed to you within 14 business days of receipt of notification.  Should a problem arise with your check, a charge will be made to the payer’s credit card.

If less than the 30-day required notice is given, we will do our utmost to re-rent the space you reserved, and we will rebate all of the funds less our actual loss of revenue and the Rebooking Fee.  If we cannot rent the space you reserved, no refund will be forthcoming, and in addition there will be a $25 Rebooking Fee.  If we can rent the accommodations, a refund will be made by check and will be mailed within 14 business days after the rebooking is confirmed less a $25 Rebooking Fee. If the reservation is cancelled within 7 days of the schedule arrival date, you are responsible for the full rental fee, unless accommodations can be rebooked.

No refund will be given after check-in for any reason.

Rebooking fee:  The Rebooking Fee is based on how many accommodations were reserved and the total number of days or weeks for which the reservation was confirmed.  The amount of the Rebooking Fee will be deducted from any deposits or funds used to secure the reservation.  Reservations are not final until funds have cleared.

Insufficient funds fee/Stop-payment fee:  Insufficient funds will void any reservation.  The fee for insufficient funds or a stop-payment is $35.00

Check-in and check-out:  Check-out time is 10 a.m.; check-in is from 3 – 5 p.m. Special arrangements for any other check-in time may be made at the discretion of the owner. We charge a $100.00 cleaning fee to your credit card on the day of your departure if you do not complete the housekeeping check-out procedures. A full description of these items is given to you at check-in.

Group rentals:  Anchorage on the Cove is family-friendly, and attracts wedding groups, families and friends on retreat from far and wide.  Our cottages and apartments, which are in close proximity to each other, are a perfect spot for a group get-together. Often overcome by seeing long-separated relatives and friends, guests can easily lose track of cottage furnishings, which easily migrate.  Breakage sometimes increases, items need to be replaced, and housekeeping charges increase.

At the time of reservation, a refundable Group Rental Fee of $250 will be charged to the organizer, who is also responsible to see that proper check-in and check-out procedures are followed by group members. Once the group checks out and everything is determined to be ship-shape, the fee will be returned to the organizer, minus any extra housekeeping charges and cost of repairs or replacement.

Lost Key:  There will be a $25.00 charge for each lost key.